Th3brainware guaranteed you unlimited revisions according to your selected service . Customers can ask for revisions as per the service and no additional fee will be charge, however, design and concept remains same. Revision turnaround time would be 48 hours.
Th3brainware ensures 100% customer satisfaction with our unlimited free Revision Policy which enables you to improve on your initial design brief free of charge through your account area.
In case of any duplicate charge due to processing error, failing to fulfill any of your special designing requirements or not able to complete your design order as per the delivery policy, your complete design order amount will be refunded.
In case of any dissatisfaction from any design services provided by Th3brainware, you can submit a refund request within five days of your initial designs completion. However, it shall be assumed between both parties that you are satisfied with your initial designs if a refund request is not received within five days of initial designs delivery. For any service , refund will be applicable the same as it is on the single service .
Your refund would be processed as per the chart below:
All refund requests will be fulfilled as per the following arrangement:
- If request for refund is made before the order delivery, you would be eligible for Full Refund (less 10% service & processing fee).
- If request for refund is made within 48 hours of the initial design delivery, you would be eligible for 66% refund (less 10% service & processing fee).
- If request for refund is made between 48- 120 hours of the initial design delivery, you would be eligible 33% refund (less 10% service & processing fee).
- No refund request will be entertained after 120 hours of your initial design delivery, however since we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.
- All refund requests should be communicated to the support department.Th3brainwares, based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis.
How to claim your refund
ALL REFUND REQUESTS WILL BE FULFILLED AS PER THE FOLLOWING ARRANGEMENT:
- Claim your refund specifying your concern by contacting us via phone, chat or email.
- We will try to resolve your concern by virtue of our revision policy immediately or else will email you a refund request approval from our refund department.
After the refund, your design rights would be obtained by Th3brainware logo and you would not be able to display any version of the design sent by company.
Quality Assurance Policy
In order to provide you the desired satisfaction, our designers don’t deviate from the specifications provided by you in the order form.
- The designs are created after a thorough research which ensures the design quality and uniqueness.
- 100% Satisfaction Guarantee
- The free multiple revision offer as per specifications ensures that you get 100% satisfaction.
- We rework the ordered design and keep on revising it until you are 100% satisfied.
- We offer free complete coordination with your printing company, if required.
Copyrights & Trademarks
The client retains full ownership of the logos, site design the drafts and all related materials.
The Website retains the right to use the logos solely as promotional material, including as part of our portfolio, and should under no circumstances sell, or use for profit other than specified by the client unless explicitly authorized by the client.
The client is assigned rights to use the design, graphics, and text contained, logos and explanations at his discretion.
The Website should use the logos in a fair and legal manner which does not damage the client’s reputation and integrity.
We keep a record of your finalized design once we provide you the final files.
If you require the final files again in the future we can send them to you at your request.
YOU agree that Th3brainware is not liable for any correspondence from email address(es) other than the ones followed by our own domain i.e. “[email protected]” or/and any toll free number that is not mentioned on our website. Th3brainware should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility of any communication through email address(es) under our own domain name or/and via toll free number i.e. already mentioned on Th3brainware Website.
We offer 24-Hour Customer Support to address your queries and questions. You can contact us any time.